Welsh Water

Dŵr Cymru Welsh Water is a not-for-profit water utility serving over 3 million customers across Wales and parts of England. Our mission is centered on providing high-quality drinking water while effectively managing wastewater to protect the environment. Unlike traditional water companies, we do not have shareholders, allowing us to reinvest every penny into enhancing our services and safeguarding the natural resources we depend on.

We offer a range of online services to help customers manage their accounts efficiently, including bill payments, reporting issues, and accessing support for cost of living challenges. Our commitment to community welfare extends to our Vulnerability Strategy, aimed at providing assistance to those in need. Additionally, we champion accessibility, offering resources in British Sign Language through our partners.

At Dŵr Cymru, we pride ourselves on transparency and public engagement, ensuring our customers are informed and empowered concerning their water supply. Join us in nurturing both your water quality and the environment for a sustainable future.